Nuconga ensures to the Clients a complete support service, in a climate of:
Professionalism
Accuracy
Timeliness
according to the quality standards of a company certified ISO 9001: Vision 2000.
Hot-Line
Telephone Hot-Line allows the client to make use of the experience of technicians for the quick solution of problems due to operating mistakes or doubts on the way to use the application.
This service is available 24 hours a day, 7 days a week.
Remote Control Support
This service permits to link up directly to the Client's workstations in order to intervene directly on the system and thus guarantee the immediate solution of the problem.
With this support service via the Internet the Client can easily download the application updates and new releases.
On-Site Support
Nuconga guarantees the clients the possibility of making use of On-Site interventions, particularly useful while starting up the application and for training and operatingsupport to the staff.
